- All items come in a gift box.
- All UK shipping is Recorded at £10. The EU is £12.
- Most listed items are ready to be shipped within 3 business days and upon receiving payment.
- Upon special requests such as resizing, lengthening or shortening of an item, Olivia Grace London will be in contact in order to inform you of the estimated time of shipment.
Once an order has been placed we are unable to make any changes or cancel your orders. You can return your order once you have received it, please find further details in our Returns section, below.
DUTIES & TAXES
Unfortunately, we do not cover the cost of duties and taxes therefore you will be liable for import duties in the usual way. Your local customs office should be able to help you with this.
VAT ON INTERNATIONAL ORDERS
Non-EU orders are exclusive of VAT. VAT (20%) is removed from your order at checkout. Please note that you will be responsible for all duties and taxes incurred in the country of destination.
RETURNS, refunds & exchanges
Our return address is: Olivia Grace Jewellery, London Diamond Bourse, 100 Hatton Garden, London EC1N 8NX
- Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging.
- Olivia Grace London will not accept returns of any earrings that have been worn. This is for hygienic reasons.
- Olivia Grace London is not liable for any lost pieces unless faulty.
- Products must be sent back within 14 days of receipt (UK and International deliveries).
- Shipping costs are not refunded unless items are faulty.
- If you would like to return an item you originally bought from one of our Olivia Grace London Stockist, please return it directly to them. If you need any further information, please visit our Stockists page.
- Refunds will be made within five working days of receipt of the returned goods. Your bank may take up to seven working days to credit your account. Refunds will be credited to the original purchaser’s credit card. Please note shipping costs are not refunded unless items are faulty.
- Bespoke and altered products are non-refundable.
If you have any questions about your returns, please call us on +44 (0)203 6574 296 or email us at firstname.lastname@example.org
- All exchanges must be sent back within 14 days of receipt (UK and International deliveries).
- If you would like to exchange your item, please state which items you would like to exchange for, and why.
- We are currently only offer 1 exchange per order.
- We cannot accept responsibility for any items lost or stolen in transit. Please note that unidentified returns will be returned to the sender and will not be refunded. Any item returned after the given time period will only be refunded at Olivia Grace London’s discretion.
OTHER & FAQ
If you have any further questions, you can contact us via email at email@example.com. Please provide us with your:
- ORDER NUMBER
- CONTACT NUMBER